Frequently Asked Questions

How can I place an order with Bentcil®?

Bentcil works only through authorized distributors. If you are not a promotional products distributor, please do a web search for promotional products distributors in your area, or check in your local yellow pages. If you are a member of ASI or PPAI, please call our office to place your order.

I am a promotional products distributor. Why should I apply for a password?

There are several reasons to apply:

• Track your order online
  • Know when your order is scheduled to ship
  • Know when your product has been shipped
  • View invoice info
  • Track shipping information
• View artwork guidelines and upload artwork
• Request samples and catalogs
• View a show calendar
• Estimate the shipping cost of your order
• Submit an on-line order form

What is normal production time?

Normal production time for items not produced overseas is 7-10 working days after art approval depending on the product (see individual product page for details). For faster production times, see our Rush Service options.

Is there a less than minimum charge?

There is a $27(v) less than minimum charge on most items for orders less than 250 pieces (100 per shape, per color).

What is the best way to send artwork?

Email or web upload are usually best. We have a detailed page on artwork and accepted formats in the Distributors section of our site.

Why do you have set-up charges?

For most products, we must make a screen and/or plate. The set-up charge covers the cost of the materials and time that go into making the plate or screen. We do not charge for minor art touch up, so camera-ready art does not eliminate any of the set-up charge. There are no set-up charges for exact repeat orders or magnets.